Terms of Service

These Terms of Service ("Terms") govern your use of the iNX Building Maintenance Solutions® website, services, and SMS/text messaging program. By accessing our website, submitting a form, or opting into our SMS program, you agree to be bound by these Terms. Please read them carefully. If you do not agree, do not use our services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and iNX Building Maintenance Solutions® ("iNX," "we," "us," or "our"), a commercial cleaning and facility maintenance company. By using our website located at www.inxmaintenance.com, submitting any web form, calling our business, or opting into any SMS/text messaging program offered by iNX, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Description of SMS Program & Messaging Use Cases

iNX Building Maintenance Solutions operates an SMS/text messaging outreach and notification program ("SMS Program") for the purpose of communicating with prospective and current commercial cleaning clients. Participation in the SMS Program requires your express written consent, which you provide by submitting your mobile phone number through our website contact or quote request form.

Program Name

iNX Building Maintenance Solutions — Client Outreach & Notifications SMS Program

Messaging Use Cases

Once you opt in, iNX may send you SMS/text messages for the following specific purposes:

• Quote & Inquiry Follow-Up: Following up on commercial cleaning quote requests or service inquiries submitted through our website or by phone.
• Appointment Scheduling: Confirming, reminding, or updating you about scheduled service appointments, walk-throughs, or consultations.
• Service Notifications: Operational updates related to active or upcoming cleaning services at your facility.
• Customer Satisfaction: Post-service follow-up messages requesting feedback on completed cleaning services.
• Promotional Offers: Occasional information about special offers, seasonal promotions, or new services offered by iNX — only to users who have opted into marketing communications.
• Account Communications: Important account-related notices, including billing or contract updates where applicable.

Message Frequency

Message frequency will vary based on your interaction level with iNX. You may receive up to 4–6 SMS messages per month. Promotional messages will be limited in frequency and clearly identified as promotional in nature.

Consent Not a Condition of Purchase

3. How to Opt Out — Text STOP

You may withdraw your consent to receive SMS messages from iNX at any time, at no cost, using any of the following methods:

• Reply STOP: Text the word STOP to any SMS message you receive from iNX. You will receive a single confirmation message acknowledging your opt-out, and no further SMS messages will be sent to your number, except as required by law.
• Reply CANCEL, END, QUIT, or UNSUBSCRIBE: These keywords also trigger opt-out from our SMS program.
• Contact Us Directly: Call us at (855) 433-4545 or email [email protected] to request removal from our SMS list.

Opt-out requests are processed promptly. Please allow up to 24 hours for your request to take full effect across all systems.

4. Message & Data Rate Disclosures

If you are unsure about the messaging rates associated with your mobile plan, please contact your wireless carrier before opting in. Common carriers include AT&T, T-Mobile, Verizon, US Cellular, and others. Rate plans vary significantly.

iNX is not responsible for any charges applied to your account by your wireless carrier as a result of participating in our SMS Program.

5. Carrier Liability Disclaimer

iNX shall not be held responsible for any loss, damage, or inconvenience arising from undelivered, delayed, or misdirected SMS messages. If you have not received an expected message, please contact us directly by phone or email.

6. Age Restriction (18+)

If we become aware that we have collected information from or are communicating with an individual under the age of 18, we will promptly delete such information and remove the individual from all communication lists. If you believe a minor has submitted information to iNX, please contact us immediately at [email protected].

7. No Sharing of SMS Opt-In Data

Your phone number and opt-in status are used exclusively by iNX Building Maintenance Solutions to communicate with you about the services described in Section 2. We may use third-party SMS delivery platforms solely as technical service providers; these vendors are contractually prohibited from using your data for their own purposes and are bound by strict confidentiality obligations.

We do not sell personal information. We do not participate in data brokerage activities. For full details on how your data is handled, please review our Privacy Policy.

8. Support & Contact Information

For questions, support, or assistance related to these Terms, our SMS Program, or our services, please contact us using any of the following methods:

Support requests submitted by email or phone will be responded to within 1–2 business days. For urgent service matters, please call us directly.

9. Website Use & Intellectual Property

All content on the iNX Building Maintenance Solutions website, including but not limited to text, graphics, logos, images, and service descriptions, is the property of iNX Building Maintenance Solutions® and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. Unauthorized use of our website or its content may give rise to legal liability.

10. Limitation of Liability

To the fullest extent permitted by applicable law, iNX Building Maintenance Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, services, or SMS Program, even if advised of the possibility of such damages.

Our total liability for any claim arising out of or related to these Terms shall not exceed the total amount paid by you to iNX for services in the three (3) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

11. Links to Privacy Policy

Your use of our website and SMS Program is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains in detail:

• What personal information we collect and how we collect it
• How we use and protect your information
• Your rights regarding your personal data
• Our cookie and tracking technology practices
• How to exercise your data rights, including opting out of communications

We encourage you to read our Privacy Policy in full. If you have questions about our data practices, contact us at [email protected].

12. Changes to These Terms

iNX Building Maintenance Solutions reserves the right to update or modify these Terms of Service at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Material changes to our SMS Program terms will be communicated to active SMS subscribers via text message or email prior to taking effect.

Your continued use of our website or participation in our SMS Program after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to updated Terms, you should opt out of the SMS Program and discontinue use of our website.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction located in Florida.