Privacy Policy

This Privacy Policy applies to iNX Building Maintenance Solutions® ("iNX," "we," "us," or "our") and describes how we collect, use, disclose, and protect your personal information, including information collected through our website, forms, and SMS/text messaging programs. By submitting your information or opting into our SMS program, you agree to the practices described in this Policy.

1. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you visit our website. The categories of personal information we may collect include:

Information You Provide

• Contact Information: Name, email address, phone number (including mobile number), business name, and mailing address.
• Service Information: Details about your facility, cleaning needs, preferred service dates, and any special requirements you communicate to us.
• Communications: Records of correspondence if you contact us by phone, email, SMS, or web form.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Device & Browser Data: IP address, browser type and version, operating system, and device identifiers.
• Cookie & Tracking Data: Information collected via cookies, pixels, and similar technologies (see Section 5).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for commercial cleaning services.
• To contact you by phone, email, or SMS/text message regarding your service request.
• To schedule and manage cleaning services and appointments.
• To send you service updates, invoices, and operational communications.
• To send promotional or marketing messages only to users who have opted in to receive such communications.
• To analyze website usage and improve our website, services, and customer experience.
• To comply with applicable laws, regulations, and legal obligations.
• To protect the security and integrity of our business operations.

3. SMS Opt-In Program Details

By providing your mobile phone number and submitting our web form, you expressly consent to receive SMS text messages from iNX Building Maintenance Solutions. Below are the full details of our SMS program:

Program Description

iNX Building Maintenance Solutions uses SMS/text messaging to communicate with prospective and existing clients about:

• Follow-up on quote requests and service inquiries submitted via our website.
• Appointment confirmations, reminders, and scheduling updates.
• Promotional offers and information about our commercial cleaning services (only for opted-in users).
• Customer satisfaction follow-up after service delivery.

Message Frequency

Message frequency will vary depending on your interactions with iNX. You may receive up to 4–6 messages per month related to your inquiry or account. Promotional messages will be limited in frequency.

Message & Data Rates

How to Opt In

You opt in to our SMS program by submitting your mobile phone number through our website contact or quote request form and checking the consent checkbox where provided.

How to Opt Out (Text STOP)

You may opt out of receiving SMS messages from iNX at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a single confirmation message and no further SMS messages will be sent, except as required by law. You may re-opt in at any time by texting START or by contacting us directly.

How to Get Help

For help with our SMS program, reply HELP to any message, or contact us at (855) 433-4545 or [email protected].

Carrier Liability Disclaimer

4. No Sharing of SMS Opt-In Data — Critical Disclosure

We do not sell personal information. We do not share your phone number or SMS opt-in status with third-party marketers, data brokers, or lead-generation partners. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted vendors who help us operate our business (e.g., CRM platforms, SMS delivery providers), solely to perform services on our behalf and under strict confidentiality obligations. These vendors are prohibited from using your data for their own marketing.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
• With Your Consent: We may share information with your explicit prior consent.

5. Cookie & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage, and support our marketing efforts. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized.
• Marketing & Advertising Cookies: Used to serve relevant ads and measure the effectiveness of ad campaigns. May track you across websites.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security Practices

iNX Building Maintenance Solutions takes the security of your personal information seriously. We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure, including:

• SSL/TLS encryption for data transmitted through our website and forms.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Use of reputable, security-certified third-party platforms for CRM and SMS delivery.
• Regular review of data collection, storage, and processing practices.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any SMS message to unsubscribe at any time.
• Opt-Out of Email Marketing: Click "Unsubscribe" in any marketing email or contact us directly.
• Do Not Sell: We do not sell your personal information. No opt-out is required for this.
• Data Portability: Request that we provide your data in a portable format where technically feasible.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to verifiable requests within 30 days.

8. Age Restriction

9. Terms of Service & SMS Program Terms

Use of our website and participation in our SMS messaging program is subject to the following terms:

SMS Program Terms of Service

• Program: iNX Building Maintenance Solutions SMS Outreach & Notifications Program.
• Purpose: Sending service-related communications and follow-up messages to prospective and current clients who have opted in.
• Opt-Out: Text STOP to any message to cancel. You will receive one final confirmation and receive no further messages.
• Help: Text HELP for assistance, or contact us at (855) 433-4545.
• Message & Data Rates: Standard message and data rates may apply.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
• Age: You must be 18 or older to participate in this SMS program.
• Consent Not Required: Consent to receive SMS messages is not a condition of purchasing any goods or services from iNX Building Maintenance Solutions.
• Privacy: Your information will be handled in accordance with this Privacy Policy. SMS opt-in data will not be shared with third parties for marketing purposes.

Website Terms

Your use of our website is subject to all applicable laws and regulations. We reserve the right to modify, suspend, or discontinue any part of our website at any time. We are not responsible for the content of third-party websites linked from our pages.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our services or SMS program after changes are posted constitutes your acceptance of the updated Policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, your personal information, or our SMS program, please contact us: